Paypal orders

I have a problem with my order.

If you have placed an order through PayPal and encountered problems or would like to return your product, please contact us first at service @elegant-by.shop .

The average wait time for customers is four times faster when they contact us directly instead of using the PayPal app!

I would like to return my order.

To easily return your order, please contact us at service @elegant -by .shop . We will email you the return instructions within 24 hours.

I am dissatisfied with the quality.

For a suitable solution, please contact us at service @elegant -by .shop . We will do everything we can to compensate you accordingly.

Items are missing or damaged.

Please contact us at service @elegant -by.shop and indicate which items are missing or damaged. We will immediately send you a replacement item or refund the purchase price of the affected item.

Contact:

Email: service @elegant -by .shop
Response time: 12 hours (on working days)

Opening hours:

Monday to Sunday: 9:00 - 17:00